Refund policy

EXCHANGES

We only replace items if they are defective or damaged. The quickest way to organise an exchange, is to order a replacement item, and send back the original item to be refunded.  Please contact us here to initiate this process.

RETURNS (REFUNDS) AND FAULTY GOODS 

Summary

– Unwanted items can be returned within 30 days (as long as they are not personalised) – If the item is not faulty, the purchaser is responsible for the return postage – Faulty goods can be returned for a longer period, in line with your consumer rights – To initiate a refund, please contact us here – We will email you to confirm receipt of the return, but please allow up to 14 days for payment to clear (to your original payment method)

Details

1 – This policy sets out the returns policy for goods or services purchased through the online store operated by iGo Labs Ltd, trading as iGoSports.Shop.

2 – To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.

3 – Some types of goods are exempt from being returned for a refund where they have been customised with your personal, corporate or club details.

4 – Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable instruction video) or a gift card or gift wrapping service.

5 – Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.

6 – Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 30 days.

7 – If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.

8 – Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us for further information.

9 – Once your return is received and inspected we’ll contact you to let you know whether your refund will be processed, and credit your original method of payment.  This will usually be quick, but may take up to 14 days to be credited to your account.

10 – If we have told you we have issued a refund, but you haven’t yet received a credit, please check your bank account or card statement.  If it is not shown, please contact your bank as some banks or card companies take a number of days to credit your account.

11 – If you purchased an item using a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).